Return Policy

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If you are not entirely satisfied with your purchase, we're here to help.

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your Jewel. Please reach out to with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to

Order number must be provided to place a return, and you will be sent with the replacement items. Please note, your original shipping charges are not refunded.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the exact Jewelry you ordered!

What’s your return process if I’m not happy with the product?

You can return your order not exceeding 30 days after receiving your package. Here are your packing instructions:

Securely pack the items in a box.

Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.

Use the address listed and affix the appropriate amount of postage.

Ship package from your nearest post office or shipping company of your choice.

NOTE: Kindly contact us at the CONTACT US section for other questions.