Cancellation Policy

How do I cancel an order?

Once you receive your order number, that is the indication that your order has been forwarded and processed to the shipping company for shipment. After 3-5 days you will also receive your Tracking Information.

You can never cancel your order once you place the order since it is automatically forwarded by system to the shipping company.

In case the item you have ordered has been shipped but has not yet been delivered to you by the timeframe (Max 50days) given to you, you may still cancel the order online. Your refund will be processed once we receive the originally shipped item back from the courier and the courier's response on what happened to the shipment.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel or change an item in your order please email us at info@vealora.com